When you see this message, it means that the GPS location of your device is not within the boundaries set for Magical Parks in your area.  Magical Parks are only available in Parks which City Councils have activated.  

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Current activated Park locations are:

Treasure Island - Kainui Park, Hataitai

Adventure Park - Whitby

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If you are not in one of these Parks, you will not be able to play Magical Parks.

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But I AM in the right location!

It can take a little while for your GPS to warm up and put you in the right location!

If you are in one of the activated Parks listed above, and you are still receiving this message, please wait for 30 seconds and then try again.  

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You can also try restarting the app.  Sometimes this can kick-start the GPS again, prompting it to update faster.

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Still having trouble?

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Please contact us on the support hotline: 021 630 222

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